Read this before you install or operate anything you bought from us. It explains what our instructions are, what they are not, and who is responsible for what.
We are a product manufacturer and retailer. Everything we provide — guides, videos, diagrams, drawings, and anything our support team tells you — is general educational information about our products. It is not electrical, structural, engineering, HVAC, medical or legal advice, and it is not an assessment of your specific site, system or building.
We are not licensed to provide electrical work, HVAC work, structural or mechanical engineering assessments, or medical advice. Where your installation involves any of those, it must be done by a licensed, insured professional in your jurisdiction.
Do not self-install electrical components. Untrained individuals should never attempt to wire or connect UV-C equipment to an electrical system. Improper connections can cause fire, electrocution and equipment damage, and can void the warranty on both our product and your HVAC system. Our HVAC-mounted UV-C systems must be installed by a licensed electrician or qualified HVAC professional.
UV-C specific risks:
In no event does BioShieldUV Inc. have responsibility for, control over, charge of, or liability for the means, methods, techniques, sequences or procedures of installation, or for safety precautions in connection with it. Every system differs — our guidance describes ideal conditions, and any guidance our support team provides about placement, sizing or installation is general educational information, not a professional assessment of your specific HVAC system, electrical setup or building. You and your licensed installer must make the final on-site determination of the means and methods appropriate for your installation.
BioShieldUV products are not medical devices and have not been evaluated by the FDA. We make no claim that they prevent, treat or cure any disease, illness or infection, and no claim about health outcomes. What we provide is UV-C light products designed for HVAC coil surface treatment, intended to help reduce biological buildup on those surfaces. References to UV-C research are educational context and do not imply our products deliver equivalent results.
Installing and using these products carries real risk; the specific risks for your product are described in the section above. Disconnect power before servicing anything electrical, follow the operating instructions supplied with the product, and wear appropriate protective equipment.
You agree to indemnify and hold harmless BioShieldUV Inc., its officers, directors, employees and agents against claims arising from your installation or use of our products — including personal injury, property damage, damage to your building systems, and the cost of professional services needed to correct an installation. This does not extend to claims arising from our own negligence or from incorrect information we supplied.
For economic loss — lost income, loss of use, substitute goods, business interruption, and consequential property damage — our total liability is limited to the purchase price you paid for the product at issue. This limit does not apply to claims for personal injury, and nothing in this policy limits any liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions; where that is so, our liability is limited to the maximum extent the law permits.
Email us at [email protected] before you install or run anything, not after. We would much rather answer a question than replace a part.