BioShieldUV — Guardian Club
Everything you need to know about your Guardian Club membership – what you're covered for, how billing and delivery work, and how to manage your subscription.
CONTENTSEvery change – cancellations, pauses, payment updates, address changes – happens through your Customer Portal. You'll need to be logged in before you can do anything.
As a Guardian Club member, your coverage goes beyond the standard 1-year warranty that comes with every BioShieldUV unit. Here's exactly what's active on your account.
If your unit stops working for any reason, we replace it at no cost. No time limits, no fees, no questions asked.
Every bulb delivery is covered for 6 months from the day it arrives. If a bulb fails within that window, we send a replacement.
You pay 10% off every bulb shipment. That rate is locked in for as long as your membership is active. Benefits begin 6 months after you enroll.
All three of these – lifetime warranty, bulb warranty, and discounted pricing – end immediately the day you cancel your membership.
If your original 1-year purchase warranty is still active at that point, you revert to that until it expires. After that, there is no warranty coverage on your unit.
Your lifetime unit warranty covers faults that come from the product itself. Here's exactly what's included and what isn't.
Contact our support team with your order number and model number. In most cases, a replacement unit ships to you immediately at no cost.
As long as your Guardian Club membership is active, your unit is covered for life. Contact our support team to file a claim and a replacement unit ships immediately at no cost.
The Guardian Club has no monthly fee. You're only ever charged when your replacement bulbs ship – once every 10 months. We accept credit and debit cards and PayPal. Your payment method can be updated at any time through your Customer Portal.
Your account is fine. We retry automatically and keep you informed at each stage.
Payment fails We retry immediately Day 3 Another attempt, email sent Day 7 Final attempt, another email sent 30-day grace period Suspended, not cancelled — your lifetime warranty stays activeYour membership is suspended for 30 days – not cancelled – and your lifetime warranty stays active throughout. Add a card at bioshielduv.com/account any time in those 30 days and everything resumes, with no rejoin fee. If the 30 days pass with no card added, the membership is cancelled and the warranty ends.
| Delivery frequency | Every 10 months – fixed, cannot be adjusted |
| Processing date | 1st Friday of each month — ships the next business day |
| First shipment | Ships 10 months after you join – first Friday of the target month, PST. You can choose an earlier date in your portal, as long as it is at least 6 months out. |
| Carrier options | USPS, UPS, or FedEx – your choice at checkout. UPS recommended for most reliable tracking. |
| Shipping cost | Standard ground rates apply |
| Shipping insurance | Available for 5% of your order value |
UV-C bulbs are covered for replacement only. They are never refundable – whether the bulb is defective, unwanted, or unused. This applies to every Guardian Club bulb shipment without exception.
Refund requests for bulbs will not be approved regardless of the situation. This is not a policy we make exceptions to.
If a bulb you receive is faulty, contact us within the 6-month coverage window and we'll send a replacement at no cost. We may ask for a photo of the defective bulb to process the claim.
UV-C bulbs are built to last 10–12 months. The fixed schedule is set to match when your bulbs actually need replacing. Replacing them more often adds cost with no benefit to your air quality.
Before you cancel, it's worth knowing what you're giving up. Pausing costs $10 and keeps everything intact. Cancelling is permanent – and coming back after your warranty has lapsed could cost significantly more.
| Pause a Shipment | Cancel Membership | |
|---|---|---|
| Cost | $10 one-time fee | No fee to cancel |
| Lifetime warranty | Stays active | Ends immediately |
| 6-month bulb warranty | Stays active | Ends immediately |
| Discounted bulb pricing | Stays active | Lost |
| Cost to resume | Nothing | Free within 12 months of purchase, then $19.95 |
Pausing delays your next bulb delivery without touching your membership. Your warranty stays fully active and your discounted pricing continues without interruption.
Contact our support team at least 14 days before your next scheduled shipment. If the shipment has already been dispatched, it's too late to pause that delivery.
The $10 fee is charged when your request is confirmed.
Shipments resume automatically. You'll receive a confirmation with your updated schedule. Nothing needed from your end to restart.
You can pause once within any 5-year period.
You can cancel at any time with no penalties. The whole process takes under a minute.
Check your email – a cancellation confirmation is sent immediately. No further shipments or charges will follow.
Cancelled by mistake? Get in touch within 30 days and we can restore your membership with all benefits intact – including your warranty coverage.
When you cancel, your lifetime warranty, 6-month bulb warranty, and discounted pricing on replacement bulbs all end immediately. If your original 1-year purchase warranty is still valid, you revert to that until it expires. After that, there is no warranty coverage on your unit.
Go to your portal, remove your existing card or PayPal, and add your new details. A small temporary hold will verify the new card. Once confirmed, it's active immediately for all future charges.
Go to the Shipping section in your portal and enter your new address. Changes apply to all future shipments. We deliver to the US and Canada only. If a shipment has already gone out, we can't redirect it.
Update your email address and other contact details anytime through your account dashboard.
| Where | What to do |
|---|---|
| Within the US | Update your address in the portal. Nothing else needed. |
| To Canada | Contact our support team. Extra steps may be required for shipping regulations. |
| Outside US/Canada | We don't ship internationally. You'll need to cancel your membership. |
Rejoining is free.
Contact us within 30 days of cancelling and we will restore your membership. It is free if you are within 12 months of your original unit purchase, and $19.95 one-time after that.
If you don't see a reactivation option in your portal, contact support and we'll handle it.
Each membership is tied to one specific model and cannot be switched to a different one.
| Series | Model | Wattage |
|---|---|---|
| Classic (ApxShield) | S18 | 18W |
| Classic (ApxShield) | S36 | 36W |
| Classic (ApxShield) | S72 | 72W |
| Magnetic (MagShield) | SL18 | 18W |
| Magnetic (MagShield) | SL36 | 36W |
Live chat on our website is the fastest way to reach us. You can also email [email protected]. We're available Monday to Friday, 9 am to 6 pm PST.
Email UsHave these ready when you get in touch – it helps us resolve things faster: