Our 90-day device return policy, return process, and refund guidelines. BioShieldUV wants you satisfied with your purchase.
Our GuaranteeBioShieldUV provides a comprehensive 90-day return policy for devices only from the date of delivery. We stand behind the quality of our products and want every customer to feel confident in their purchase.
This policy applies to BioShieldUV devices only — UV bulbs and consumables are NOT eligible for refunds under any circumstances. UV bulbs have a 14-day Dead on Arrival (DOA) replacement-only policy. Guardian Club members receive a 6-month bulb warranty (replacement only, no refunds).
To keep our premium UV-C purification systems as accessible as possible without padding our upfront retail margins, we do not charge a separate shipping fee at checkout. To support this lean pricing model, the actual Embedded Postage & Logistics Fee required to move these specialized devices through our fulfillment network is built directly into each item's purchase price based on its specific SKU.
Because this cost is built into the product price rather than charged at checkout, it is not taken out of your refund. An approved BioShieldUV device return is refunded in full.
Return ProcessFollow these four simple steps to initiate and complete your return.
1Sign in at bioshielduv.com/account, open your order and choose Start a return. You'll see your expected refund before you submit. We email your RMA (Return Merchandise Authorization) number once your request is approved.
2A member of our team reviews every return personally. Please don't ship anything until you hear from us — an item sent back before it is approved cannot be processed.
3Once your request has been reviewed we'll email your RMA number and exactly what to do next — including whether the device needs to come back to us. Please follow that email; it is specific to your order.
4Once your return is approved, your refund is issued to your original payment method. You'll receive an email confirmation, and your bank typically shows the refund within 3–5 business days.
Start a return in your account →Sign in with the email or phone number you used to order — no password needed. You can track your order and manage Guardian Club there too. Can't get in? Use the chat icon or email our support team and we'll start the return for you.
Once your return is approved, the refund is issued to your original payment method. Allow 3–5 business days for your bank or payment provider to reflect it on your statement.
Monday – Friday, 9 AM – 5 PM MST
Returns, order tracking and Guardian Club are all self-serve at bioshielduv.com/account. For anything else, use the chat icon available on our website for the fastest response, or email our support team.
See also: Your Account • Shipping Policy • Guardian Club Policy • Subscription Management